Cancellation policy

Purchase Options Cancellation Policy for Mintyshop Australia

1. Order Cancellations by Customer

  • Timeframe for Cancellations
    Customers may request to cancel their order within 24 hours of placing it. Due to our swift processing times, cancellation requests made after 24 hours may not be accommodated.
  • How to Request a Cancellation
    To request a cancellation, please get in touch with our Customer Support team immediately at info@mintyshopaus.com.
  • Non-Refundable Orders
    Orders that have already been dispatched cannot be cancelled. In this case, you may be eligible for a return if the item meets our Return Policy requirements.

2. Product-Specific Cancellation Policies

  • Pre-Order Products
    Cancellations for pre-ordered products are accepted up to 48 hours before the scheduled shipping date. Due to special ordering requirements, cancellation requests submitted after this period may incur a restocking fee of 20% of the purchase price.

3. Payment Refunds for Cancelled Orders

  • Refund Method
    Refunds for cancelled orders will be issued to the original payment method. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Partial Refunds
    In some cases, such as when only part of an order is cancelled, a partial refund will be processed for the eligible cancelled items.
  • Non-Refundable Fees
    Please note that shipping fees, handling charges, and any customs duties already paid are non-refundable.

4. Cancellations by Mintyshop Australia

  • We reserve the right to cancel any order due to unforeseen issues, including, but not limited to, stock unavailability, payment issues, or incorrect pricing. Customers will be notified immediately, and a full refund will be issued in such cases.

5. Contact Information for Cancellations

  • For any cancellation requests or inquiries, please contact us at:

We appreciate your understanding and cooperation. Thank you for choosing Mintyshop Australia!